Last Updated: 24-Oct-2023
At Armas Clothing, we are dedicated to delivering top-quality products and services to ensure your complete satisfaction with every purchase. If you encounter any issues with the size or product quality, you may request an exchange.
Please note that we do not offer complete returns for purchased products; however, we do provide the option of an exchange or refund in the form of store credit.
Please note that products purchased during sales will only be eligible for exchange if the desired size or color is available.
Our exchange policy applies to users who have made purchases through Armas Clothing.
To be eligible for a exchange, the following conditions must be met:
- The user must have a valid proof of purchase or order number.
- The request for an exchange must be made within 14 days from the date of delivery.
- The product or service must meet the criteria outlined in our exchange policy.
- All items to be exchanged must be in their original condition without evidence of use.
- The tag should remain intact and not be removed.
Please note that exchanges are only possible for a different size or a different color under the following criteria; If this criteria is not met, your request for exchange may not be approved. If the product is not available in the same size or color, you can refer to our refund policy.
- Defective or Damaged Products: Customers can request an exchange if the product they received is defective, damaged, or in poor condition.
- Incorrect Size or Specifications: If the product received does not match the originally ordered size, color, design, or specifications, or if the size doesn't fit as expected.
- Product Doesn't Match Description: If the product received doesn't match the description, images, or information provided on the website.
- Incorrect Orders: Exchanges can be provided if customers receive a different product or variant from what they ordered.
- Quality Issues: If there are quality defects in the product that make it unwearable or unusable.
- Product Not Wearable: In cases where the product is damaged, torn, eroded, faded, or stained to the extent that it cannot be worn or used as intended
- To request an exchange, please reach out to our customer support team through email at email@example.com or call/Whatsapp on +92 310 4644418
The exchange request must include:
- The proof of purchase or order number.
- A detailed explanation of the reason for the exchange request.
Size and color of the outfit for exchange
- Once the exchange request is received, our customer support team will carefully review it and respond within 48 hours
- If the exchange is approved, the return of the product is required, our customer support team will provide you with detailed instructions on how to return the item. You will need to dispatch the product to our designated warehouse address, which will be provided to you.
- You can expect to receive your exchanged item within 3-5 working days after we receive the product at our designated warehouse address.
- Please note that we do not offer reverse logistics service, and we will not send our own rider to your doorstep to collect the return. It is your responsibility to arrange and bear the shipping expenses for sending the item back to our designated warehouse..
- In case of rejection, our customer support team will reach out to you with a detailed explanation.
Modifications to the Exchange Policy
We reserve the right to modify or update this exchange policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.