General Payment & Order Policies

At Armas, we aim to provide a seamless shopping experience, built on trust, transparency, and timely communication. Please review the following policies carefully before placing an order. These guidelines apply to all orders placed through our website.

1. Advance Payment Requirements for Local Orders

To ensure order authenticity and smooth processing, the following advance payment rules apply:

  • Domestic Orders Above PKR 50,000:
    Orders exceeding PKR 50,000 in value will require partial advance payment. Our customer support team will contact you after order placement.

  • Customized Orders:
    All customized outfits must be paid fully in advance. These items are non-returnable and non-exchangeable due to their personalized nature.

2. International Orders

  • 100% Advance Payment Required
    All international orders must be prepaid in full. Cash on Delivery (COD) is not available for international shipments.

  • Shipping Charges
    Standard shipping options are available on our website with delivery charges calculated at checkout based on your location. If you wish to expedite delivery, additional charges will apply. For assistance with expedited shipping, you may reach out to our customer support team at: +92 310 4644418

  • Duties & Taxes
    Any applicable customs duties, import taxes, or clearance fees are the responsibility of the customer and may vary by country.

3. Cash on Delivery (COD) Policy

  • Availability:
    COD is only available for orders within Pakistan.
  • COD Limitations:
    Armas reserves the right to request advance payment or convert COD orders to prepaid if there is a prior record of order refusal or misuse.

4. Order Processing & Dispatch Timelines

  • Ready-to-Ship Products:
    Dispatched within 24–48 hours after order placement.
  • Pre-Booking / New Launch Collections:
    Dispatch timeline for pre-booked items is usually 12–15 working days, however, it may vary depending on production and demand.
  • Delivery Time After Dispatch:
    Delivery typically takes 2–4 working days after dispatch and may vary depending on your location or due to unforeseen circumstances such as public holidays, weather conditions, or local disruptions (e.g., protests or natural events).
  • Note:
    Always refer to the product description for accurate dispatch timelines of each item.

5. Complaint Window

  • Timeline to Raise a Complaint:
    Any concerns regarding missing items, incorrect products, or defects must be raised within 7 days of delivery.
  • Complaints after 7 Days:
    Complaints submitted after 7 days will not be eligible for review or compensation.

6. Sale Item Policy

  • Items purchased on sale or during promotional events are not eligible for return, exchange, or refund.
  • Please ensure you check sizing and product details carefully before completing your purchase.

7. General Order Terms

  • All return, exchange, or refund requests must be submitted through our official form:
    Submit Request Here
  • Order Cancellation:

Orders cannot be canceled once dispatched.

●    Armas reserves the right to cancel or hold orders in case of:

  • Suspected fraud or policy misuse
  • Inventory shortages
  • Quality issues

If your order is placed on hold, our team will notify you via your registered contact details. Please note that the maximum hold period is 15 days, after which the order may be automatically cancelled if the issue remains unresolved or we are unable to reach you.

Need Help?
Our customer care team is always ready to assist you.
Feel free to reach out via:

  • Email: info@armasclothing.com
  • Phone: (042) 111-276-271
  • WhatsApp: +92 310 4644418

We're here to make your Armas experience smooth!